Frist World Problems

In the Almost Back post I discussed my travails with electronic versus lightning.

One problem I had was that for reasons that are still not clear, Apple thought my computer wasn't my computer, and that it was actually owned by a company, in that there was MDM (Mobile Device Management) software installed on it. 

Now why there would be Mobile Device Management software on a desktop computer never seemed to cross the mind of the 'genius' at the Apple store, they told me I needed to provide proof, such as a receipt, that the computer was mine.

There were several problems with this.

First, the receipt was on the hard drive of the computer that I did not have. Second, Apple keeps eighteen months of purchase history online and available to customers; I bought this computer nineteen months prior to the incident. Third, I had no connectivity at my place to contact Apple support (recall my modem and router were also fried) and thus to contact them I needed to venture out to where a signal could be had.

So I did. And while I was on the phone with an Apple support rep, one who tried very hard to be helpful, for over an hour (!!!) I was getting more and more frustrated at this whole Catch-22 situation, this appeared in the sky out my car windshield.

And while on hold for the n-teenth time I snapped this image. And calmed down a bit.

Eventually the rep told me that she was unable to get a receipt, but that she had ordered one on my behalf from somewhere else inside Apple, and cautions that it might take several days to arrive (It arrived that evening). 

And it turned out I didn't need it anyway. Some other 'genius' at the Apple store (a super genius perhaps?) figured out that the MDM issue was all a mistake. 

All that stress and frustration for nothing. 

I really needed that vacation ...